Starter
€49 per month
One storefront, one inbox.
- 500 conversations a month
- 1 site
- Web widget and email
- Human handoff included
- Knowledge base import
Support chatbot for online stores
Your support knowledge, answering customers at 3am.
Buddy reads your help centre and your order data, answers in your customer's language, and hands over to a human the moment it should.
Thirty seconds
See Buddy on a real storefront
One resolution, start to finish
What a good answer looks like
Buddy checks the real order before it promises anything, and steps aside the moment the conversation needs a person.
I ordered the wrong size
I can see order #40219 — a 38 in the navy. Shall I start an exchange for a 40?
yes please, and it arrived damaged
- Mette from support joined
I'm taking this one over — we'll replace it and refund the postage.
Now go and break it. Our own bot is in the corner of this page, running on our own help centre. Ask it something we haven't scripted.
What it actually does
Three things, done properly
It answers from your help centre
Your articles are chunked, embedded and linked into a knowledge graph, so every answer traces back to the policy it came from instead of to the open internet.
Retrieved for this question
- Returns and exchanges
- Damaged on arrival
- Delivery times by country
And from your live orders
The WooCommerce connector looks up the real order before Buddy promises anything about it — the status, the items, the address it is actually going to.
Order #40219
- Navy jacket, size 38
- Shipped 11 Sep, out for delivery
- Copenhagen, DK
And it knows when to stop
Escalation follows the rules you write, and only fires when a human is actually online to take it. When nobody is, Buddy says so rather than inventing an answer.
Handing over
- Rule matched: damaged item
- Support online: yes
- Mette from support joined
Pricing
Priced per conversation, not per resolution
Nobody has to argue about whether something counted as resolved, and the handoff to a human never costs extra.
Growth
€199 per month
Every channel, and your order data.
- 2,500 conversations a month
- 3 sites
- Web, email and Telegram
- WooCommerce connector
- Escalation rules and traces
Scale
from €599 per month
Volume, control and a person to call.
- 10,000 conversations a month
- Unlimited sites
- Per-tenant model choice
- Custom connectors
- SLA and onboarding
Over your allowance it is €0.08 a conversation, flat — no cliff, no renegotiation.
Bigger than Scale, or need it on your own infrastructure? Talk to us.
Questions people ask first
- How long does setup take?
- Import your help centre, paste one script tag into your site, and the widget is live. Connecting WooCommerce so Buddy can read real orders adds about ten minutes. Most of the work is deciding your escalation rules, not the installation itself.
- What happens when Buddy cannot answer?
- It escalates to a human, following the rules you write, and only when someone is actually online to take the conversation. If nobody is available it says so plainly and keeps helping with whatever else it can, rather than inventing an answer to fill the gap.
- Which languages does it support?
- Each tenant sets its own locale, so Buddy answers in that language and formats dates and numbers the way that market expects. A Danish store gets Danish replies and Danish date formats without you writing a second set of help articles.
- How much does SupportBuddy cost?
- Plans start at €49 a month for 500 conversations and run to €599 for 10,000, with a flat €0.08 per conversation beyond your allowance. You are billed per conversation rather than per resolution, and handing a conversation to a human is never charged as an extra.
- What happens to our customers' data?
- Conversations, articles and connector data are stored per tenant and are never shared between customers. Every message the bot handles is screened for prompt injection before it reaches the model, and every answer, tool call and token is logged so you can audit exactly what happened.